Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Questmead ltd.’s relationship with you in relation to this website.

The term ‘PIAA UK’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:
PIAA UK C/O Questmead Ltd
The Lodge, Meadowcroft Mill,
Off Bury Rd, Bamford,
Rochdale,
OL112 4AU

Company registration number is 2529376.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Questmead Ltd.’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Orders

As long as they are placed before 2.00pm, urgent orders can normally be dispatched on the same day as receipt and stock orders within a maximum of 24 hours. If possible, to help us further speed up this process, please quote your customer number (which can be found on all invoices and statements) at the time of ordering.

Deliveries

Most orders are despatched via next day delivery services, but next day receipt is not absolutely guaranteed, especially to destinations which are offshore or over 200 miles from Rochdale. Carriage is free on all invoices exceeding our current minimum carriage order value. We reserve the right to alter this value without warning or notice.

Payment/Credit Terms

Payment should be received by us by the due date. Customers who do not hold a credit account must pay in full prior to despatch. For monthly credit accounts the due date is the last day of the month following that in which the invoices were issued. It is the buyer responsibility to ensure the

Payment is made to Questmead Ltd by the due date. Should payment not be received by the due date, the account will be put on hold and the supply of goods is suspended.

In addition, all unpaid amounts will become payable on demand regardless of the date invoicing. We reserve the right to charge interest on any amount overdue at 3% above the bank base rate as well as any legal or other costs involved in the collection of such outstanding accounts. We will make a standard charge for any cheques that are returned unpaid. Details of this charge are available on request. A credit limit will be notified to you in writing at the time of granting an account. We reserve the right to change this credit limit at our discretion and you will be informed in writing. Any amounts over this limit are due immediately and no further supplies on credit will be made. You may apply for an increased credit limit if required. VAT is charged at the current rate and must be paid in full as invoiced.

Retention of Title

Due to the large number of individual part numbers and references and the unique applications of individual automotive parts and supplies, it is recognised by you that it is outside the bounds of normal possibility for any parts or supplies of the same part number or reference on your premises not to relate to parts and supplies of the same part number of reference supplied by Questmead. Notwithstanding delivery and passing of the risk, legal and beneficial ownership shall remain by Questmead for all goods supplied by us until all outstanding debts to Questmead are paid. Until ownership passes you shall hold the goods as Bailee for Questmead and must keep the goods free from Charge, Lien or other Encumbrance. You shall have possession of the goods but shall at all times remain accountable to Questmead on a fiduciary basis in respect of the goods of the proceeds of sales of the goods until payment in full has been made to Questmead. Questmead and its associated companies shall be entitled to repossess all goods supplied if any sum due, in respect of any goods, remains unpaid by the due date. Questmead and its associated companies may enter upon the premises of the Buyer to repossess such goods. Notwithstanding the provisions of this clause and section 49(1) of the Sales of Goods Act 1979, Questmead may bring an action for the price due under these terms at any time after the price has become payable under these Terms.

Returns

Goods which have been supplied correctly to order can only be returned for credit with our prior written agreement. A minimum 10% handling charge will be made on all such returns unless otherwise agree.

Guarantees / Warranties

Goods supplied will have the manufacturers basic Guarantee and will carry a standard warranty. For more information please see supplied goods.

Loss / Damage / Shortage Claims

On the rare occasions when these occur, it is essential that the following rules are observed. Loss of freight or post-delivery must be reported to us within 5 days of the order being placed and all damages/shortages within 48 hours of receipt. A telephone call to the Questmead office as soon as the problem is identified, followed by a confirmation by post, fax or email within the above time limit is the only way that we can guarantee being able to deal with your claim. Delays in reporting may make it impossible for us to make internal checks to verify the claim or to make our own claim against the carrier concerned. In the case of damage (or shortage caused by damage), the packing must be kept for examination by the carrier. We regret that if all the above points are not observed we must reserve the right to reject the claim.

Prices

Whilst we make every endeavour to adhere to our published prices we reserve the right to amend them to those ruling at the date of dispatch.

Patents

We cannot be held responsible for an infringement of patent or copyright on the part of our suppliers or customers in the event of parts being supplied to their design.

Liability

We cannot be held responsible for contingencies to beyond our control such as strikes, lockouts shipping delays, fire, war, etc. All confirmed orders may be partially or wholly suspended without liability on our part. In such an event the purchaser will have no claim against us for loss or damage either direct or consequential which may result.

General

These Terms and Conditions are governed by the English Law and any disputes arising will be determined by the English Courts. These terms and conditions apply to all goods supplied by Questmead regardless of any terms and Conditions set out on orders. No alterations or amendments to the Terms and Conditions may be made or be accepted unless in writing and signed by the Business Manager of Questmead.